Help

Support

We answer every message ourselves.

The fastest way to reach us

Everyone: email hello@tkati.com. We usually reply within a day.
Clients: sign in and open Requests to ask for a change, or Ask tkati for a quick answer about your project.
Can’t sign in? Reset your password with the address your account uses.

What to put in your message

Your name, and the business it is about.
The address of the site, if it is about a site.
What happened, and what you expected to happen.
A screenshot, if you have one.

Questions about your project

Signed-in clients can follow every project, approve work, send files and request changes from their account. Anything you send there reaches us with your project attached, so we can act on it without asking again.

Billing and payments

Your invoices and plan are under Billing in your account, where you can also change your card, pause or cancel on a secure payment page. For anything about a charge, email hello@tkati.com with the invoice number.

If a site we run is down

Email hello@tkati.com with "Site down" in the subject and the address of the site, so it is the first thing we see.

Privacy requests

To see, correct or delete the personal information we hold about you, email us; our Privacy Policy explains your rights.